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Jay Baer

AWARD-WINNING DIGITAL PIONEER, BUSINESS STRATEGIST AND BESTSELLING AUTHOR

A digital marketing and customer service strategist and advisor to more than 700 brands since getting started in online marketing in 1993, Jay Baer is also a New York Times bestselling author of five books. In 2008, he founded Convince & Convert, a digital strategy consulting firm, and Jay’s fifth multimillion-dollar venture. Jay cohosts the Social Pros podcast, which was named Best Marketing Podcast by the Content Marketing Awards, and recently was named a Certified Speaking Professional, an accreditation earned by just 9 percent of the world’s top public speakers.

In Phoenix, Jay will lay out his customer experience excellence framework and showcase how any business can turn customers into advocates.

With hilarious and poignant storytelling, he will:

  • Explain the three primary ways to use customer experience to trigger word-of-mouth
  • Illustrate the mistakes to avoid
  • Inspire you to put new marketing strategies into practice immediately